Frequently Asked Questions (FAQ)

Find answers to common questions about LSTCart platform usage, ordering, and our reward scheme.

FAQ Details

  • Browse and select products through the LSTCart platform.
  • Add items to your cart and enter quantity within allowed limits.
  • Spin the discount wheel (mandatory at least once) to apply system-generated discounts.
  • Review your cart and place the order to generate a unique Order ID.
  • Our support team may contact you for confirmation, or you may reach us via email, WhatsApp, or phone.
  • Track your order status (Confirmed / Billed / Cancelled / Delivered) from your dashboard.
  • Yes. At least one spin is mandatory per product/order to unlock a system-generated discount. Skipping may impact applicable pricing benefits.
  • Orders can be cancelled only before the status changes to "Billed."
  • Cancellation can be done via Order History (self-service), or through support team confirmation.
  • Once billed, orders cannot be cancelled or modified.
  • Cancelled orders will result in loss of applied discounts and reward points.
  • Cheque (current/post-dated for credit partners)
  • Cash
  • UPI / NEFT / IMPS / RTGS
  • Demand Draft (DD)
  • Debit Card (via PoS machine)
  • Points are assigned per product based on predefined criteria.
  • Points may vary across product categories.
  • Points are visible before placing the order.
  • Pending Points: After order placement
  • Confirmed Points: After full payment clearance
  • Cancelled Points: If order is cancelled or payment is not completed
  • Only after full payment clearance.
  • Points are finalized after the scheme period ends.
  • Rewards are distributed post verification within the defined timeline.
  • Points may remain pending or be cancelled.
  • Rewards eligibility may be revoked.
  • The company reserves the right to cancel benefits or participation.
  • No. Only orders placed through the LSTCart platform are eligible for scheme benefits.
  • No. Points and rewards are non-transferable.
  • They cannot be converted into cash unless explicitly stated.